Blog: How Our Service Works

A Step-By-Step Guide To Our Service

For new and prospective customers, it can be a bit of a guessing game when engaging a company in the bespoke product industry. One of the most common questions we hear is, “How does the process work?”

To answer that, here's a step-by-step overview of how we at The Gift Scholars operate.

Step 1: Understanding Client Needs

Once we receive an initial inquiry, a member of our sales team is assigned to the project. They’ll reach out to discuss your goals and determine which of our services best fit your needs.

Step 2: Setting a Brief

Following the initial conversation, we create a detailed brief. This document outlines exactly what you want to achieve & the products you are looking for, providing a clear roadmap for our work together.

Step 3: Getting Creative

With the brief in hand, our in-house creative specialists get to work. They carefully analyse the brief and start developing artwork tailored to your requirements.

Step 4: Discussion & Revisions

Once the initial designs are complete, they are sent to the sales team member assigned to your project. We’ll review them together and gather your feedback. This stage may involve multiple rounds of revisions to ensure the product aligns with your vision.

Step 5: Pre-Production Checks

After you’ve approved the design, it moves into the pre-production phase. Our designers produce technical documents alongside the production team, who conduct a thorough review. They check all technical specifications, branding guidelines, and other essential details to ensure everything is accurate before production begins.

Step 6: Creating Samples

When pre-production checks are complete, we work with our trusted network of high-quality, compliant manufacturers to create samples. These samples are meticulously reviewed by our team to ensure they meet our standards.

Step 7: Final Approval

Once we are confident that the samples meet your expectations, we share them with you for final approval. This step ensures that you are completely satisfied before we proceed to full-scale production.

Step 8: Production

With your approval, we authorise the selected manufacturer to begin production. Our production team maintains close communication with the manufacturer throughout this phase, ensuring the final products adhere to our agreed-upon standards.

Step 9: Delivery of Goods

Upon completion, your products are carefully packed, sealed, and shipped to your designated delivery address. We provide you with an estimated delivery date, which is constantly monitored & updated once the goods are on their way.

Step 10: Additional Support

Our support doesn’t end with delivery. With in-house creative, marketing, and studio teams, we can assist you with a variety of post-production needs. Whether you need promotional photos, videos, graphics or support with retail solutions (P.O.P.) to boost sales, we're here to help.

Conclusion

At The Gift Scholars, we pride ourselves on clear communication and a seamless service. We strive to ensure every client is completely satisfied with the final product. If you'd like to learn more about how our services can benefit your business, please get in touch with us today.