Frequently Asked Questions

WHAT IS YOUR MINIMUM ORDER VALUE?

We have a minimum order value of £150 (NET).

IS THERE A DELIVERY CHARGE?

Delivery is free on orders with a net value of £300 or over. Orders below this value attract a £25 (NET) picking & delivery fee.

HOW CAN I SEE YOUR PRICES?

Our prices and stock levels are only visible to customers holding an account with us. If you would like to open an account please contact us via the contact us link on this site, or email us directly: sales@thegiftscholars.com.

HOW SHOULD I MAKE PAYMENT?

We accept payments to our bank account via BACS, CHAPS or Faster Payment. If this is your first order with us you will be required to make payment before the order will be confirmed. Your order will be picked & dispatched once we receive your payment & your invoice processed once the goods have been delivered to you.
Existing customers with credit terms agreed, your order will be added to your account, please pay within the terms of your account.

IS YOUR STOCK INFORMATION UP TO DATE?

Yes, our website is linked directly to our internal warehousing and pricing systems so holds real time pricing and stock level information.

HOW SOON CAN I HAVE MY STOCK?

We understand the needs of our customers to restock efficiently, so we aim to dispatch all orders placed by 11 am for next day delivery. This is of course subject to change during peak periods & business demands. Our logistics and warehouse teams always work hard to deliver goods as soon as possible.

I HEARD YOU MAKE BESPOKE MERCHANDISE?

Yes we do! In fact, we specialise in this area. If your business is looking for something tailor made to you, please take a look at our dedicated website at www.thegiftscholars.com

ARE YOUR PRODUCTS COMPLIANT & OF GOOD QUALITY?

Yes. We have a responsibility to our customers and end consumers to ensure that the products we create are safe and of a good quality. We achieve this through attending regular training courses, and performing rigorous product testing and quality checks through recognised testing houses. All new lines and materials added to our range are always tested to comply with current regulations before being brought to market. We are proud of our close partnerships with our manufacturers which allow us to work together to ensure that ethical, safety and procedural guidelines are adhered to.